Sometimes ago the BPO sector was famous as a part time career choice among the youths. Now has changed its picture. Young people are looking at it as an opportunity to take care of their personality with full-time careers. This is the reason why the Government of India has been expanding in view of the widespread employment potential in the BPO sector. The government had implemented IBPS (India BPO Promotion Scheme) and NEBPS (North East BPO Promotion Scheme) under its Digital India program. Its purpose is to create jobs for the youth in remote areas.
The special thing is that the BPO sector gives better opportunities for career-building students of any subject to their graduates. Having a work culture based on international standards, young people get many opportunities in their professional life. Expansion of BPO services has also increased employment opportunities here.
provide Service’s for Other Companies
Jobs in this sector are given only because you can work for other companies. BPO i.e. business process outsourcing means to provide services for another company. These companies may be related to content writing, or from medical transcription. This company may also have software programming or HR and financial services. Here technical or non-technical professionals provide services to the company according to the needs of the indigenous and foreign customers.
Growing BPO Sector in India
Countries like America and Britain, because of skilled and cheap workers, make most of their work from India, Bangladesh, Pakistan and other countries of Asia. About 56 percent of the world’s total BPO market is in India. Certainly the BPO sector is growing in India. It has also recorded an increase of 54 percent in revenue. Over the past year, Indian BPO services have registered an increase of 50 percent.
Career Counselor Gangwar says that the area of BPO is suitable for the students coming out of the college, because coming here comes a great deal of his personality. While they learn communication skills from different people on the one hand, while on the other hand they become professionally mature. Yet there is a limit for this area to move ahead, after which the youth have to work a lot to get into many management level jobs.
What is the difference between BPO and KPO?
Generally, where the BPO (Business Process Outsourcing) Sector works like Data Entry, Processing, Technical Support, KPO (Knowledge Process Outsourcing) has a lot of options, such as Research and Development, Business and Market Research, Network Management, Medical Services etc. While going to KPO, where special education is needed, BPO works even from basic education.
The best Opportunities for Students and professionals
Better opportunities for interpreters :
Hundreds of companies in the BPO service sector are offering their services to foreign countries in various foreign languages.
Therefore, it is necessary for the sector to have good grades on the English language with a graduation degree for employment. There are demands for different qualifications for BPO in some areas. For example, in the field of medical or technology-related areas, the educated youth get special advantage in getting a job.
Since foreign companies have to work related to business activities, it is better to keep knowledge of many languages. .
An understanding of English is important :
Experts believe that most BPOs do not have specific discussions at the time of application for job applications. Generally, only the candidate’s hold on the English language is recognized.
If you are experienced :
If the freshers want to work in BPO or KPO then they should find a job as a process executive. If the candidate has a good experience in the field of IT, then he can find a job in departments like BPO or KPO field in Research and Analytics, Legal Services, Operation Management, Content Management, Data Analytics.
Good Salary also inspires youths
The BPO industry continues to be at a constant height, so salaries are also good in this area. In India, BPO sector gets 15000 rupees per month in the beginning of the job. There is an increase in experience with it.
Overseas land opportunities in this sector
Working in the BPO also offers an opportunity to work abroad. The reason is that most BPO companies also have offices overseas. Where the company sends some of its employees from time to time In this way, work opportunities are also created abroad.
Challenges of This Area
It is difficult to reconcile between work and personal life. This happens due to the need to stay in the job early in the morning or late at night. No special benefit of work experience in BPO sector is found in any other profession. It is believed that due to automation, the demand of more capable people will increase here.
Some big BPO employers come to companies like TCS, Infosys, Wipro, WNS Global, HGS. During this interview, certain things are tested, which include-
General written Test : It takes a hold on your English and learn a little bit about mathematics.
HR Screening : In this, the HR officials of the company test the candidate through group discussion.
Voice and Accent Round : Your voice is tested in this round. Reforms or features are discussed.
Salary : There is talk about how much salary can be found in this round, considering your talent.
Keep in mind that in the first round of interviews, tell ‘Tell Us About Yourself’ something about yourself? Just like questions are asked. The answer should not be greater than 4 to 5 lines, which should not take more than a minute to tell.
Some questions that will be asked
‘ tell about you?.
‘What is BPO and how does it work?
- There is no problem in working in ‘Night Shift’?
What is Off-noise Outsourcing?
What is the difference between these bound and outbound call centers?
Why do you think BPO is the right career option for you?
- Will not it be difficult for you to explain things to customers on the phone?
Where do you see yourself in the next five years?